March 29, 2026

The Haunted Attraction Association's 2026 State of the Industry Seminar

The Haunted Attraction Association's 2026 State of the Industry Seminar
Apple Podcasts podcast player badge
Spotify podcast player badge
Castro podcast player badge
RSS Feed podcast player badge
Amazon Music podcast player badge
Audible podcast player badge
iHeartRadio podcast player badge
Podcast Addict podcast player badge
Podchaser podcast player badge
Castbox podcast player badge
Deezer podcast player badge
YouTube podcast player badge
Soundcloud podcast player badge
Apple Podcasts podcast player iconSpotify podcast player iconCastro podcast player iconRSS Feed podcast player iconAmazon Music podcast player iconAudible podcast player iconiHeartRadio podcast player iconPodcast Addict podcast player iconPodchaser podcast player iconCastbox podcast player iconDeezer podcast player iconYouTube podcast player iconSoundcloud podcast player icon
Held annually at TransWorld's Halloween & Attractions Show, the State of the Industry Seminar brings together HAA board members, haunt owners, operators, and vendors for a candid look at the past season and the challenges ahead. Moderated by outgoing President Jim Werner (Pennhurst Asylum), this year's discussion covered the ongoing insurance crisis, AI's impact on search and operations, and a push for collaboration over competition. Read our full recap here.
WEBVTT

1
00:00:08.480 --> 00:00:11.960
Live from transorlts Halloween Attraction Show, the twenty twenty sixth

2
00:00:12.080 --> 00:00:15.320
State of the Haunted Attraction Industry that's coming up on

3
00:00:15.359 --> 00:00:19.920
today's show.

4
00:00:20.039 --> 00:00:20.800
Welcome to the show.

5
00:00:20.839 --> 00:00:23.480
I'm Philip on the Haunted Attraction Network podcast. We bring

6
00:00:23.519 --> 00:00:25.320
you the news and information that you need to prepare

7
00:00:25.399 --> 00:00:28.239
for Halloween. The best way to follow along with everything

8
00:00:28.280 --> 00:00:31.800
in the industry is via our weekly industry newsletter. It

9
00:00:31.800 --> 00:00:34.039
comes out every Monday. It's entirely free and it covers

10
00:00:34.039 --> 00:00:35.799
all of the news that you need to know about

11
00:00:35.840 --> 00:00:38.359
the industry. You can sign up for that via the

12
00:00:38.399 --> 00:00:41.200
link in the show notes or on our website at

13
00:00:41.240 --> 00:00:45.240
Haunted Attraction Network dot com. Today, I'm giving you the live,

14
00:00:45.600 --> 00:00:48.840
unedited version of the twenty twenty six State of the

15
00:00:48.880 --> 00:00:53.640
Industry presentation given during transforlt's Halloween Attraction Show. This is

16
00:00:53.640 --> 00:00:56.520
a yearly presentation presented by the Haunt a Trash Association

17
00:00:56.759 --> 00:01:02.159
Board of Directors, and today's presentation was led by Jim Werner. So,

18
00:01:02.320 --> 00:01:05.359
without further ado, here's the presentation. Again, this is full

19
00:01:05.400 --> 00:01:08.040
and un edited, so you're going to hear the entire presentation.

20
00:01:08.359 --> 00:01:11.120
There were some questions that were asked off Mike, but

21
00:01:11.599 --> 00:01:14.040
the questions were summarized, and we got a mic running

22
00:01:14.280 --> 00:01:16.560
later in the show, so you'll hear those questions as

23
00:01:16.599 --> 00:01:17.319
they come in later.

24
00:01:18.439 --> 00:01:21.560
Enjoy more grateful to see how full this room is,

25
00:01:21.680 --> 00:01:24.920
how incredible that we have an industry that's willing to

26
00:01:24.920 --> 00:01:26.680
wake up after what I'm sure was a pretty hard

27
00:01:26.719 --> 00:01:30.079
Thursday night. So thank you guys so much for coming.

28
00:01:30.159 --> 00:01:35.640
This is our twenty twenty six State of the Industry presentation,

29
00:01:36.159 --> 00:01:40.040
presented by the Haunted Attraction Association. Thank you for coming.

30
00:01:40.560 --> 00:01:42.640
If you didn't get your coffee yet, please go get coffee.

31
00:01:42.959 --> 00:01:46.040
Our incredible sponsors, Still Beast took care of that for us,

32
00:01:46.200 --> 00:01:48.000
so they love you and they want you to love

33
00:01:48.040 --> 00:01:56.359
the coffee. So thank you. Yes, thank you. So let's

34
00:01:56.359 --> 00:01:58.920
get rolling because the most important part of this is

35
00:01:58.959 --> 00:02:00.560
the end, where we open it up and just take

36
00:02:00.640 --> 00:02:03.400
questions from everybody on everything, and that's my favorite part.

37
00:02:03.439 --> 00:02:05.000
So I want to get there as quick as we can.

38
00:02:06.280 --> 00:02:09.439
Good morning, Good morning, and welcome to a cold day

39
00:02:09.439 --> 00:02:13.199
in Saint Louis. My name is Jim Werner, and I

40
00:02:13.240 --> 00:02:15.960
will be serving as your host for the next hour.

41
00:02:16.680 --> 00:02:18.400
I will be kind of keeping things on track and

42
00:02:18.439 --> 00:02:20.919
in line, so thank you. For allowing me to do so.

43
00:02:21.719 --> 00:02:24.800
I'd like to start with this very important part of

44
00:02:24.840 --> 00:02:27.080
our state of the industry, and that is our industry

45
00:02:27.240 --> 00:02:30.919
is strong, Our industry is growing, our industry is evolving,

46
00:02:31.319 --> 00:02:33.240
and as it stands today, our industry is in a

47
00:02:33.319 --> 00:02:36.919
very strong place. We're seeing innovation, growth and some of

48
00:02:36.960 --> 00:02:40.000
the most creative work the industry has ever produced. The

49
00:02:40.039 --> 00:02:42.520
show floor is a testament to that. I don't know

50
00:02:42.520 --> 00:02:45.879
if you guys have noticed, but past COVID the big

51
00:02:46.000 --> 00:02:49.560
giant facade type structures, you know, they kin kind of

52
00:02:49.560 --> 00:02:52.000
a little not this year, My god, It's like walking

53
00:02:52.039 --> 00:02:55.400
through an amusement park down there. Everybody brought their a game,

54
00:02:55.479 --> 00:02:58.800
every booth, in every location, and it shows that that

55
00:02:58.840 --> 00:03:04.000
incredible innovation. Now, having said that, we do have to

56
00:03:04.080 --> 00:03:08.280
recognize that there are some potentially dark clouds on our horizon.

57
00:03:09.199 --> 00:03:13.599
We have things like economic unstability and uncertainty, insurance pressures,

58
00:03:14.319 --> 00:03:19.680
global instability, war, civil unrest, and these are real factors.

59
00:03:20.280 --> 00:03:23.560
We operate businesses. We operate something that is driven with

60
00:03:23.639 --> 00:03:28.199
the expendable part of your average customer's income. So for us,

61
00:03:28.280 --> 00:03:32.639
these factors hit hard. Gas prices hit hard, and it's

62
00:03:32.719 --> 00:03:37.280
only through our own awareness and our own steadfast dedication

63
00:03:37.479 --> 00:03:40.319
to performing the best that we can that we can

64
00:03:40.319 --> 00:03:44.199
truly weather these type of storms. But that's what defines

65
00:03:44.240 --> 00:03:49.919
this industry. We don't react, we adapt, we evolve, and

66
00:03:49.960 --> 00:03:54.159
we are constantly pushing forward and in that idea, we

67
00:03:54.199 --> 00:03:57.080
are strong enough to weather any storm that is ever

68
00:03:57.159 --> 00:04:00.479
on our horizon. I'd like to take a moment now

69
00:04:00.680 --> 00:04:04.560
to introduce the Haunted Attraction Association Board. These are your

70
00:04:04.639 --> 00:04:08.759
representatives at the Haunted Attraction Association. They are here for you,

71
00:04:09.159 --> 00:04:11.479
They are here for our members, but they are here

72
00:04:11.479 --> 00:04:15.000
for the industry and that means everyone in this room.

73
00:04:15.039 --> 00:04:19.399
These people have dedicated their time without any compensation, to

74
00:04:19.600 --> 00:04:23.839
the pursuit of the betterment of our industry, very selflessly,

75
00:04:24.199 --> 00:04:27.199
without any I mean most of them completely ignore what's

76
00:04:27.240 --> 00:04:29.319
in their best interest to put in more time to

77
00:04:29.399 --> 00:04:31.439
do great things for the people in this room and

78
00:04:31.439 --> 00:04:33.720
the greater industry. So at this time, we're going to

79
00:04:33.759 --> 00:04:39.560
start over here. And mister, do we have a mic yet? Okay? Oh,

80
00:04:39.600 --> 00:04:43.600
we started on that side. Sorry, Now we're going to

81
00:04:43.639 --> 00:04:49.199
try to make this work and then we need to

82
00:04:49.199 --> 00:04:59.360
go under. Sorry, just a little tech problem. You guys

83
00:04:59.399 --> 00:05:03.279
are familiar with that right, guys. It's five thirty Friday night,

84
00:05:03.480 --> 00:05:06.240
September twenty ninth. Things are gonna.

85
00:05:06.000 --> 00:05:12.560
Break check one too.

86
00:05:11.759 --> 00:05:12.519
I can yell it.

87
00:05:13.480 --> 00:05:23.399
Brett Mollingterer Fort Wayne, Indiana, Hysterium, Hunted Asylum.

88
00:05:20.079 --> 00:05:29.160
Travis Road, Reapers Revenge in Scranton, Pennsylvania. My gosh, I'm

89
00:05:29.199 --> 00:05:30.040
trying my best here.

90
00:05:30.120 --> 00:05:33.079
Aaron Smith, Nile's Screen Park in Niles, Michigan.

91
00:05:34.519 --> 00:05:37.199
I guess I'll set the trend so everybody can see

92
00:05:37.360 --> 00:05:46.959
Dale Little or a Haunted House Illinois, More Pure Illinois.

93
00:05:44.439 --> 00:05:53.000
Todd Patten, tread Hollow, Tennessee.

94
00:05:49.800 --> 00:05:52.319
Lee, Jordan Winfield, West Virginia, Fear on the.

95
00:05:52.279 --> 00:06:01.920
Farm, Ashley Long Fright, Night's West Virginia.

96
00:06:00.720 --> 00:06:04.000
Anthony Barbosa, Nightmare Acre, South Windsor, Connecticut.

97
00:06:03.800 --> 00:06:09.480
Some Wins, Peggy McLaurin was the Terror Greensboro, North.

98
00:06:09.360 --> 00:06:16.480
Carolina, Rob Winfield, Run At Virginia, Brittany.

99
00:06:16.160 --> 00:06:18.680
Hummel's Cinema of Whores, Kelso Washington.

100
00:06:20.600 --> 00:06:23.199
Bart Butler Erie, Colorado, Tear in the Corn.

101
00:06:24.600 --> 00:06:27.720
And I'd now like to introduce your executive board for

102
00:06:27.839 --> 00:06:30.279
twenty twenty six. Well, they're going to introduce themselves.

103
00:06:30.319 --> 00:06:35.199
I'm not doing it, shyey mudget fear PDX Portland organ.

104
00:06:36.519 --> 00:06:42.240
Treasure Mike Quell from Feartown Haunted House and Factory at

105
00:06:42.279 --> 00:06:44.399
Taror Houtted House, both in Massachusetts.

106
00:06:44.879 --> 00:06:49.720
And I'm the vice president, Ben Gane from Thirteenth Hour

107
00:06:49.879 --> 00:06:53.920
in Indianapolis as well as Scare Supply in Indianapolis. President

108
00:06:57.160 --> 00:06:57.759
that one, you can.

109
00:06:57.680 --> 00:07:00.680
Keep it, keep it. And I'd also like to introduce

110
00:07:00.720 --> 00:07:02.759
who is not here today, and that is Christa Bauer,

111
00:07:03.040 --> 00:07:06.000
our secretary. She wasn't able to make it to Transworld

112
00:07:06.040 --> 00:07:08.040
this year to do some personal issues. We miss her dearly,

113
00:07:08.720 --> 00:07:11.199
but she is the one who keeps the notes. So

114
00:07:11.360 --> 00:07:16.120
we're doing our best up here. Oh and yeah, we

115
00:07:16.120 --> 00:07:18.199
don't have Ben here either. Ben Bates is also a

116
00:07:18.240 --> 00:07:21.399
new board member, not here today, but he is going

117
00:07:21.439 --> 00:07:24.279
to be a major major player on the board moving

118
00:07:24.319 --> 00:07:27.160
things forward for you. Sorry, I had it written, but

119
00:07:27.199 --> 00:07:32.680
they turned my page. I should be sorry, all right,

120
00:07:32.800 --> 00:07:35.519
So jumping in, We're gonna jump right into the meat

121
00:07:35.519 --> 00:07:38.600
and potatoes. And that is the biggest news that we have.

122
00:07:39.160 --> 00:07:42.759
The Haunted Attraction Association for years has operated on the

123
00:07:43.000 --> 00:07:45.279
under the idea that we are constantly trying to move

124
00:07:45.279 --> 00:07:48.759
forward and to organize that movement we have always fashioned

125
00:07:48.800 --> 00:07:52.279
it into what we call our strategic plans. The strategic

126
00:07:52.360 --> 00:07:56.519
plan is a culmination of information and data that is

127
00:07:56.879 --> 00:07:59.360
used to direct where we should be going and what

128
00:07:59.399 --> 00:08:02.160
we should be focusing on. This way, we're not just

129
00:08:02.240 --> 00:08:05.639
doing tangents. We're focusing on real things that have real

130
00:08:06.240 --> 00:08:10.560
impact to our industry. The strategic plan starts as a

131
00:08:10.720 --> 00:08:13.959
industry survey. We put out our industry survey this year

132
00:08:14.480 --> 00:08:17.160
in the end of December. We got a massive amount

133
00:08:17.199 --> 00:08:20.279
of response across the board. It was really a very

134
00:08:20.319 --> 00:08:25.040
successful data retrieval. We got questions answered from every size

135
00:08:25.079 --> 00:08:28.439
Haunt and also from every level of our Haunted community.

136
00:08:28.720 --> 00:08:32.360
We had makeup sections, we had sections focusing on actors,

137
00:08:33.039 --> 00:08:36.720
and of course we had our operational sectors and as well.

138
00:08:37.240 --> 00:08:42.799
This data was turned into a very conclusive plan for

139
00:08:42.879 --> 00:08:46.159
the next three years of the direction of our association.

140
00:08:47.919 --> 00:08:51.000
This plan wasn't built in a vacuum. Our board spent

141
00:08:51.159 --> 00:08:55.559
a large amount of time working, refining and making sure

142
00:08:55.559 --> 00:08:58.159
that this plan is something that not only looks good

143
00:08:58.159 --> 00:09:02.360
on paper, but is absolutely actionable. It will allow true

144
00:09:02.639 --> 00:09:09.080
positive change in our industry. Sorry, I changed playing. So

145
00:09:09.120 --> 00:09:12.399
the foundation of this plan is really three pillars, as

146
00:09:12.440 --> 00:09:16.360
you all know, promote, protect, and educate are the guiding

147
00:09:16.360 --> 00:09:19.919
principles of this association. It's our mission, it's what we do.

148
00:09:20.720 --> 00:09:23.960
The strategic plan breaks that down and allows us to

149
00:09:24.000 --> 00:09:27.000
focus on each one of those mission statements in a really,

150
00:09:27.039 --> 00:09:32.440
really great way. If you guys follow along. I do

151
00:09:32.519 --> 00:09:35.360
have the strategic plan up. I am going to surmise

152
00:09:35.799 --> 00:09:38.200
a lot because we have a lot to cover, but

153
00:09:38.519 --> 00:09:41.240
the complete strategic plan will be available via QR code

154
00:09:41.279 --> 00:09:43.799
at our booth. You could literally just say, hey, Jim,

155
00:09:43.840 --> 00:09:44.960
send it to me and I'll send it to you.

156
00:09:45.559 --> 00:09:48.000
But it is a good, very good plan. This year,

157
00:09:48.039 --> 00:09:51.080
we are very excited for this plan. So, as I said,

158
00:09:51.120 --> 00:09:55.279
the promotion of this plan is three pillars. Promote means

159
00:09:55.279 --> 00:09:59.200
we're elevating the visibility uponted attractions. We're going to start

160
00:09:59.200 --> 00:10:03.440
providing marketing tools and education and build stronger collaboration between haunts.

161
00:10:03.720 --> 00:10:08.440
It's a big part of our industry. We have to

162
00:10:08.480 --> 00:10:11.399
remember that we're no longer just competing against each other.

163
00:10:11.799 --> 00:10:16.000
We are competing against a mountain of alternative things to

164
00:10:16.039 --> 00:10:18.840
do during the fall season. There was a time when

165
00:10:18.960 --> 00:10:23.000
Haunted Houses was really the October activity. That time has passed,

166
00:10:23.240 --> 00:10:25.480
and it's very important that we recognize that as we

167
00:10:25.519 --> 00:10:30.399
move forward our protect mission, establish stronger safety standards across

168
00:10:30.440 --> 00:10:35.360
the industry, develop certification programs, and improve insurance positioning. This

169
00:10:35.480 --> 00:10:38.519
is crucial. You have to remember it's not so much

170
00:10:38.559 --> 00:10:42.080
that the insurance companies are fleeing, it's that we and

171
00:10:42.159 --> 00:10:44.879
our actions may be pushing some of them away. And

172
00:10:44.960 --> 00:10:47.639
there are great things that we can employ within our

173
00:10:47.679 --> 00:10:51.480
own industry and within our own attractions to make ourselves

174
00:10:51.559 --> 00:10:55.120
infinitely more attractive to the insurance market that will result

175
00:10:55.200 --> 00:10:58.679
in lower insurance payments as well as more consistent insurance coverage.

176
00:11:00.039 --> 00:11:02.960
And then educate, which is one of my personal favorite parts.

177
00:11:03.519 --> 00:11:06.559
Expanding our training and our year round education. We have

178
00:11:06.600 --> 00:11:09.840
a digital library of online classes that I'm very excited

179
00:11:09.879 --> 00:11:11.840
that in the next six months is going to triple

180
00:11:11.879 --> 00:11:15.200
in size, very very exciting. We're going to grow our

181
00:11:15.240 --> 00:11:18.879
safety Chaos program. Chaos is recognized as one of the

182
00:11:19.039 --> 00:11:24.720
most consistent and effective Haunt safety programs that you can

183
00:11:24.759 --> 00:11:28.360
engage in. I know we're still working on making sure

184
00:11:28.360 --> 00:11:31.759
that every inspector in the nation knows about us, but

185
00:11:31.840 --> 00:11:34.159
once they are aware of what we do and the

186
00:11:34.200 --> 00:11:37.519
training we're providing. They are very happy with the product

187
00:11:38.799 --> 00:11:41.240
and that's a big win, so we're hoping to very

188
00:11:41.279 --> 00:11:44.600
much expand that. And then we want to also remember

189
00:11:44.600 --> 00:11:49.080
that our industry is comprised of multiple levels. Actors and

190
00:11:49.200 --> 00:11:53.399
makeup artists have a lot of needs. They could benefit

191
00:11:53.600 --> 00:11:57.159
from strong safety and training programs, and who better than

192
00:11:57.159 --> 00:12:00.519
the Haunted Attraction Association to start providing those things on

193
00:12:00.639 --> 00:12:05.159
a more nationwide level as opposed to you can only

194
00:12:05.159 --> 00:12:07.159
get it one day a year. So we're very excited

195
00:12:07.159 --> 00:12:10.039
to start offering those sorts of courses and mixers to

196
00:12:10.519 --> 00:12:13.480
open that up. So this is a three year vision.

197
00:12:13.519 --> 00:12:14.919
This isn't we're going to do this in a month,

198
00:12:15.000 --> 00:12:16.399
and it's certainly we're not going to do it in

199
00:12:16.440 --> 00:12:19.080
ten years because it'll be done way before that. This

200
00:12:19.240 --> 00:12:21.159
is not a one year fix, so it's not a

201
00:12:21.159 --> 00:12:24.639
one year plan. This is structured as a three year rollout.

202
00:12:25.440 --> 00:12:28.279
Year one, on all three of these tenants, we will

203
00:12:28.320 --> 00:12:32.399
focus on the foundational items, building up everything that needs

204
00:12:32.440 --> 00:12:34.960
to be built up to make sure that each part

205
00:12:34.960 --> 00:12:38.399
of the plan is successful. The implementation is going to

206
00:12:38.399 --> 00:12:39.840
be year two. This is where we turn it all

207
00:12:39.879 --> 00:12:41.679
on and we start troubleshooting it, we make sure it

208
00:12:41.720 --> 00:12:45.519
works for you, and then finally we set our industry benchmarks.

209
00:12:45.720 --> 00:12:48.159
Yeah it works, Yeah it's up and people are using it,

210
00:12:48.320 --> 00:12:51.639
but how do we know it's actually effective. The after

211
00:12:51.759 --> 00:12:54.279
process of gathering data to make sure that what we're

212
00:12:54.320 --> 00:12:57.000
presenting and what we're doing for you is working is

213
00:12:57.240 --> 00:13:06.159
just important as the implementation itself, all right, And then

214
00:13:06.200 --> 00:13:09.000
of course there's a huge accountability and that is the

215
00:13:09.039 --> 00:13:12.279
onus of the entire board. We have to make sure

216
00:13:12.320 --> 00:13:15.519
that this plan is not just words on paper. These

217
00:13:15.559 --> 00:13:18.799
are actions. We're going to make sure we're reviewing all

218
00:13:18.919 --> 00:13:22.679
steps annually. We're going to provide industry surveys every year

219
00:13:22.759 --> 00:13:25.039
to get your feedback to make sure that we are

220
00:13:25.080 --> 00:13:27.759
on the right track and in the correct direction. We

221
00:13:27.799 --> 00:13:31.600
are going to make sure that our results are publicly reported, transparent,

222
00:13:31.679 --> 00:13:34.840
ready to see, ready to read, ready to understand. And

223
00:13:34.879 --> 00:13:37.879
then we're always going to be prepared to continuously adapt.

224
00:13:38.320 --> 00:13:42.000
Today's problems are not tomorrow's problems. We are prepared to

225
00:13:42.080 --> 00:13:49.279
change those for tomorrow. Gonna go through a little bit here,

226
00:13:49.320 --> 00:13:55.240
I can't see the thing, yep, yep. So once again,

227
00:13:55.480 --> 00:13:58.720
the industry plan, the strategic plan, is not a complicated document.

228
00:13:58.799 --> 00:14:00.679
It is not some book that it's going to require

229
00:14:00.720 --> 00:14:03.799
you to sit down and read for hours. In its

230
00:14:03.840 --> 00:14:10.440
current form, I think it's fourteen slides. What's that? It's

231
00:14:10.480 --> 00:14:14.159
fourteen slides. And the reason it's kept simple in its

232
00:14:14.240 --> 00:14:17.480
verbiage is because it needs to be understandable and executable.

233
00:14:18.039 --> 00:14:22.440
But it outlines exactly what we're doing. Our board members

234
00:14:22.519 --> 00:14:30.759
are going to spearhead individual Well, you know what, can

235
00:14:30.799 --> 00:14:32.600
you guys still see because I'm just gonna keep going

236
00:14:33.200 --> 00:14:37.039
trying to work the lights? Here is danger, but this

237
00:14:37.080 --> 00:14:43.000
guy did it? Do you work? Hey? All right, I

238
00:14:43.039 --> 00:14:44.879
know you guys are fine with the darkness. Come on,

239
00:14:44.919 --> 00:14:52.159
We're good. But once again, the strategic plan is built

240
00:14:52.159 --> 00:14:55.120
from the ground up to ensure the highest level of success.

241
00:14:55.600 --> 00:14:57.600
We want you guys to understand what we're doing, so

242
00:14:57.639 --> 00:14:59.840
we build it in a format that's easily to understand.

243
00:15:00.159 --> 00:15:02.639
But the other great part about our strategic plan is

244
00:15:02.679 --> 00:15:05.559
if you go through and you see something that A, Hey,

245
00:15:05.919 --> 00:15:07.919
that doesn't make sense, or it doesn't make sense to me,

246
00:15:08.600 --> 00:15:10.879
or b you know what would be really cool if

247
00:15:10.879 --> 00:15:14.000
they did this instead. The phone lines are open, the

248
00:15:14.080 --> 00:15:16.559
emails are open, the text message, the Facebook is open

249
00:15:16.600 --> 00:15:19.639
to the entire board. You can bring your suggestion directly

250
00:15:19.679 --> 00:15:21.879
to us. We can evaluate it if you have a

251
00:15:21.879 --> 00:15:25.480
better idea. Our doors are always open. We are always

252
00:15:25.519 --> 00:15:29.200
here for the best course of action. And I'm just

253
00:15:29.279 --> 00:15:32.399
going to keep blowing through because I gave quick summaries,

254
00:15:32.519 --> 00:15:34.440
but this is the long verbage, So I just want

255
00:15:34.440 --> 00:15:36.279
to go through it so you know it exists. It's

256
00:15:36.320 --> 00:15:38.399
available to you. Heck, we could even print you out

257
00:15:38.399 --> 00:15:42.159
a copy not today, and it is going to be

258
00:15:42.240 --> 00:15:43.559
on the website, and we can post this on the

259
00:15:43.600 --> 00:15:51.600
Facebook as well. That would be easy, all right. And

260
00:15:51.639 --> 00:15:53.320
this is where we are. We are here to listen.

261
00:15:54.240 --> 00:15:58.080
We have smart goals, very smart goals, and we're here

262
00:15:58.120 --> 00:16:01.600
to act. We're here to move this forward. And then

263
00:16:01.759 --> 00:16:04.279
when we add the accountability to you, the industry, and

264
00:16:04.320 --> 00:16:08.000
to ourselves, that's going to result in us being successful,

265
00:16:09.279 --> 00:16:13.720
all right. So that is our strategic plan. I highly

266
00:16:13.879 --> 00:16:16.240
encourage you guys to check out the minutia of it.

267
00:16:16.240 --> 00:16:18.879
It is. It is exciting. We put a lot, Kevin

268
00:16:18.919 --> 00:16:21.120
put a lot of work into it. Every we have

269
00:16:21.120 --> 00:16:22.840
a whole committee that's put a huge amount of work

270
00:16:22.879 --> 00:16:27.279
into it. But Kevin's a type Yeah, He's a monster.

271
00:16:27.679 --> 00:16:29.639
So thank you, Kevin, thank you my whole committee for

272
00:16:29.639 --> 00:16:32.519
working on it. It was it was a challenge for everybody,

273
00:16:32.600 --> 00:16:34.559
all right. So now we're going to get into a

274
00:16:34.600 --> 00:16:38.480
few of our industry challenges. This is where we discuss

275
00:16:38.559 --> 00:16:41.679
some topics that our board is already aware of, things

276
00:16:41.720 --> 00:16:44.399
that we know people are talking about, things we know

277
00:16:44.720 --> 00:16:47.480
that are on your radar. This is before I get

278
00:16:47.480 --> 00:16:49.519
into our first part of Q and A, which is

279
00:16:49.559 --> 00:16:52.200
the submitted questions. We put up a form to take

280
00:16:52.200 --> 00:16:55.039
some questions from the industry, and I have a few

281
00:16:55.039 --> 00:16:57.720
of those questions that we're going to address. But these

282
00:16:57.720 --> 00:17:00.279
are our These are our wow, that's a problem, talk

283
00:17:00.320 --> 00:17:02.639
about it type of things. So the first thing I

284
00:17:02.679 --> 00:17:06.240
want to address is bring to the again, second year

285
00:17:06.240 --> 00:17:10.079
in a row we're doing this is insurance. We need

286
00:17:10.119 --> 00:17:11.720
to talk about it because it's a pretty big elephant

287
00:17:11.720 --> 00:17:14.799
in the room. No matter what size haunted attraction you

288
00:17:14.839 --> 00:17:19.279
may find yourself in, insurance is a topic of consideration.

289
00:17:19.400 --> 00:17:23.079
It is a topic of concern for some. I don't

290
00:17:23.119 --> 00:17:25.119
even really need to pull the room, but I got

291
00:17:25.119 --> 00:17:29.640
to imagine, just by seeing headshake, insurance prices have gone up,

292
00:17:30.400 --> 00:17:33.440
Insurance coverage has gotten kind of weird where now they

293
00:17:33.480 --> 00:17:35.480
won't let you do this, but they used to, or

294
00:17:35.559 --> 00:17:37.440
you actually weren't supposed to do this, and they just

295
00:17:37.519 --> 00:17:39.640
let you know that you're not supposed to do that now,

296
00:17:40.839 --> 00:17:43.160
and then you know, I know, some people are having

297
00:17:43.200 --> 00:17:45.799
issues finding coverage, some people are having issues getting their

298
00:17:45.839 --> 00:17:49.279
coverage binded. Some folks are even getting their coverage dropped.

299
00:17:49.799 --> 00:17:52.000
That was a major, major thing last year. And I know,

300
00:17:52.440 --> 00:17:54.319
I know some people are like, well, I was covered

301
00:17:54.319 --> 00:17:56.160
by these people, but now I'm covered by these people,

302
00:17:56.240 --> 00:17:59.599
and my agent handled it. It's a very complicated, very

303
00:17:59.640 --> 00:18:05.039
complicated issue, and it's because our industry is emerging as

304
00:18:05.519 --> 00:18:09.039
a major industry. We're not a niche anymore. We're not

305
00:18:09.119 --> 00:18:11.240
this like small little thing that's off to the side.

306
00:18:12.039 --> 00:18:16.839
Our industry has grown exponentially. Our quality, the number of

307
00:18:16.880 --> 00:18:20.880
customers that we're seeing, our revenue almost universally has gone up.

308
00:18:21.359 --> 00:18:25.279
And in that we now as people that need insurance.

309
00:18:25.480 --> 00:18:31.640
That changes the attention given to us. So we've been

310
00:18:31.680 --> 00:18:35.319
experiencing things like rising premiums, carriers leaving the space, We've

311
00:18:35.359 --> 00:18:39.519
been experiencing increased scrutiny, and then for a lot of us,

312
00:18:39.599 --> 00:18:43.960
there's a lack of standardized documentation. How many people here

313
00:18:44.119 --> 00:18:48.039
can honestly say you know exactly what your insurance agent

314
00:18:48.079 --> 00:18:51.559
wants from you. I'm hoping it's some people I can,

315
00:18:52.720 --> 00:18:54.519
But do you see what I mean? I mean unless

316
00:18:54.519 --> 00:18:56.519
you guys just aren't raising your hands, which is messed up.

317
00:18:58.519 --> 00:19:01.680
But think about that that I have a room of

318
00:19:02.279 --> 00:19:08.640
industry professionals and across the board, and you know, everybody's like,

319
00:19:08.640 --> 00:19:11.240
oh no, no, I don't actually know what my insurance

320
00:19:11.279 --> 00:19:14.720
agent wants. I don't actually understand what my insurance agent does.

321
00:19:14.720 --> 00:19:16.640
How many people know what your insurance agent does other

322
00:19:16.680 --> 00:19:20.400
than just tell you you're covered? Okay, cool, A couple hands. Cool.

323
00:19:21.480 --> 00:19:23.839
We need to understand that when we're communicating with our

324
00:19:23.920 --> 00:19:26.799
insurance company, we are setting up a standard to say

325
00:19:27.160 --> 00:19:29.839
to these people that we are safe enough to take

326
00:19:29.880 --> 00:19:33.240
a risk on, that we are good enough at what

327
00:19:33.279 --> 00:19:36.599
we do to protect them from having to spend copious

328
00:19:36.599 --> 00:19:39.480
amounts of money on us. Now, if you are a

329
00:19:39.480 --> 00:19:43.279
small attraction, that's a very large ask. If you are

330
00:19:43.319 --> 00:19:47.279
a big attraction, it's still a pretty big ask. We

331
00:19:47.440 --> 00:19:51.039
find ourselves in a position where we don't have the

332
00:19:51.160 --> 00:19:53.640
idea of what they want from us. We don't know

333
00:19:53.680 --> 00:19:55.960
what to give them to make them feel more comfortable

334
00:19:55.960 --> 00:19:58.319
with us, and we are excited, at least on our

335
00:19:58.400 --> 00:20:01.799
side at the AHAA, that we're working very diligently on

336
00:20:02.000 --> 00:20:05.720
building that communication. So you can say, if I give

337
00:20:05.799 --> 00:20:10.039
this packet to my insurance agent, I understand it. To

338
00:20:10.359 --> 00:20:14.920
educate you guys to put out classes. Does anybody familiar

339
00:20:14.960 --> 00:20:17.880
with exclusions, because if you're not, and you handle your insurance,

340
00:20:18.480 --> 00:20:22.160
you're gonna be Exclusions are one of the biggest things

341
00:20:22.200 --> 00:20:25.200
about the insurance industry. Exclusions are where you suddenly find

342
00:20:25.240 --> 00:20:26.799
out that for the past eight years you were a

343
00:20:26.799 --> 00:20:28.880
touch on and you're not actually covered as a touch on.

344
00:20:29.680 --> 00:20:32.880
It's where you find out that one cool scene you

345
00:20:32.920 --> 00:20:36.359
have in your building would actually exclude you from being

346
00:20:36.400 --> 00:20:38.559
covered on your insurance if an incident were to happen.

347
00:20:39.720 --> 00:20:43.480
Exclusions are a big deal, and most people don't understand

348
00:20:43.480 --> 00:20:45.880
where they are in their policy, how to understand them,

349
00:20:45.880 --> 00:20:48.759
and more importantly, how to negotiate them. Most people think

350
00:20:48.759 --> 00:20:50.599
that when the insurance company says, oh, you can't do this,

351
00:20:51.200 --> 00:20:53.039
Oh I got to go out of business, I can't

352
00:20:53.039 --> 00:20:57.839
do this, there's room for conversation with that. So we

353
00:20:57.920 --> 00:21:00.319
need to make sure that as we're going for with

354
00:21:00.359 --> 00:21:04.720
the insurance industry. Is it scary, Yes, it is scary

355
00:21:05.000 --> 00:21:06.799
having this knowledge in the back of your head that

356
00:21:07.079 --> 00:21:09.240
you could get a letter saying that your insurance company's

357
00:21:09.279 --> 00:21:13.319
dropping you. That's terrifying. But what we're trying to profess

358
00:21:13.359 --> 00:21:19.039
here is that building up a strong insurance portfolio, protecting yourselves,

359
00:21:19.079 --> 00:21:22.599
having things outlined, saying that no, no, no insurance company.

360
00:21:22.599 --> 00:21:24.599
I know you're worried, but check out all this amazing

361
00:21:24.640 --> 00:21:28.559
stuff I do to protect my customers, to protect my staff.

362
00:21:29.240 --> 00:21:31.039
Having that stuff in place at the start of the

363
00:21:31.039 --> 00:21:34.799
conversation is always better than having it at the So

364
00:21:35.079 --> 00:21:37.880
someone fell down a flight of stairs conversation, Okay, you

365
00:21:37.920 --> 00:21:41.240
don't want to have that conversation, then it's before. So

366
00:21:41.319 --> 00:21:43.759
I'd like to open up to the board, and of

367
00:21:43.759 --> 00:21:46.319
course here for a few questions on insurance. If anyone

368
00:21:46.359 --> 00:21:49.160
has any questions or concerns or comments about insurance, We're

369
00:21:49.200 --> 00:21:50.559
just going to take a minute or two and I'm

370
00:21:50.599 --> 00:21:52.119
going to open up to my board to respond to

371
00:21:52.160 --> 00:21:55.599
you guys. Anybody yes.

372
00:21:57.000 --> 00:21:57.240
Or with.

373
00:21:58.960 --> 00:22:06.640
A really big work constantly that as coming off of

374
00:22:06.680 --> 00:22:11.839
the presidency, that was one of the most consistent things

375
00:22:11.920 --> 00:22:14.960
that I did as president last year was communicate with

376
00:22:15.000 --> 00:22:18.920
insurance companies, Communicate with different carriers, communicate with different levels

377
00:22:18.960 --> 00:22:23.559
of I'm he was asking what we are doing to

378
00:22:23.599 --> 00:22:27.519
help with the insurance and are we actively working towards them? Sorry,

379
00:22:27.640 --> 00:22:31.880
Dale's keeping me on track, And the truth is is yes,

380
00:22:32.200 --> 00:22:36.720
the board and specifically the executive board members work very

381
00:22:36.720 --> 00:22:39.160
diligently with the insurance companies to find out what they want.

382
00:22:39.400 --> 00:22:41.480
So that way, when an ha member comes up to

383
00:22:41.559 --> 00:22:44.240
us and says, hey, I have this situation, a lot

384
00:22:44.240 --> 00:22:46.839
of times we already have the answer and can point

385
00:22:46.880 --> 00:22:49.119
them to the insurance professional that may be able to

386
00:22:49.119 --> 00:22:53.319
assist them further. We've also worked very diligently with some

387
00:22:53.440 --> 00:22:59.039
insurance providers as the HAA to bring a new provider

388
00:22:59.079 --> 00:23:02.559
into the market. And this provider is a provider who

389
00:23:02.559 --> 00:23:06.480
could be a cornerstone for us going forward years. They

390
00:23:06.480 --> 00:23:10.240
are a very strong provider, but they don't understand our industry.

391
00:23:10.559 --> 00:23:13.319
So we're we're in this kind of honeymoon phase where

392
00:23:13.319 --> 00:23:16.519
we're learning each other. Because they are a strong provider,

393
00:23:16.680 --> 00:23:20.880
they wouldn't just leave us, but once again, they are

394
00:23:21.000 --> 00:23:23.440
learning us. They have to understand that we as an

395
00:23:23.440 --> 00:23:26.119
industry are basically say, I mean, let's be honest, the

396
00:23:26.640 --> 00:23:28.799
rate of falls and supermarkets is actually higher than the

397
00:23:28.880 --> 00:23:30.799
rate of falls and haunted houses, and we don't turn

398
00:23:30.839 --> 00:23:34.319
the lights on. So let's think about those ratios. You know.

399
00:23:34.559 --> 00:23:37.160
It's that knowledge that we need to start comparing ourselves

400
00:23:37.240 --> 00:23:41.039
to is that we are actually statistically very safe. But

401
00:23:41.720 --> 00:23:44.079
when things do go wrong, there's a lot of mitigating

402
00:23:44.079 --> 00:23:47.119
factors that drive up claims. Well, the lights were off.

403
00:23:47.319 --> 00:23:49.359
You shouldn't have the lights off. It's a haunted house.

404
00:23:49.640 --> 00:23:52.400
Well there was, there was fog. It's a haunted house.

405
00:23:52.759 --> 00:23:55.279
That's what they signed up for. So we can take

406
00:23:55.319 --> 00:23:59.240
steps like signage and waivers and making sure that we

407
00:23:59.400 --> 00:24:02.000
prove that the customer knew that they were taking on

408
00:24:02.039 --> 00:24:05.240
an assumption of liability. You know, those are important steps

409
00:24:05.279 --> 00:24:07.480
that we can integrate that protect us and help our

410
00:24:07.480 --> 00:24:15.160
insurance company have more faith in us. Any other questions, Yes, individual,

411
00:24:20.359 --> 00:24:22.359
The question is how important it is to have an

412
00:24:22.400 --> 00:24:27.920
individual waiver versus a kind of umbrella on the tickets

413
00:24:28.000 --> 00:24:31.240
and the ticketing process. Does anybody up here want to

414
00:24:31.319 --> 00:24:32.960
jump in oka? Hello?

415
00:24:33.279 --> 00:24:36.480
Yes, So last year I actually switch carriers because the

416
00:24:36.519 --> 00:24:38.519
car I was using no longer served the industry in

417
00:24:38.559 --> 00:24:42.880
the way that they were. My new insurance provider required

418
00:24:42.880 --> 00:24:45.440
me to add a waiver, and I had individual waivers

419
00:24:45.480 --> 00:24:48.279
for every customer. They either signed it when they bought

420
00:24:48.279 --> 00:24:51.599
the ticket. The trick is usually one person buys tickets

421
00:24:51.599 --> 00:24:53.759
for many people, so we also had a link when

422
00:24:53.759 --> 00:24:55.880
they got there that people that didn't sign at that

423
00:24:55.920 --> 00:25:00.000
point could also sign up. An individual waivers per customer

424
00:25:00.519 --> 00:25:03.920
was a requirement of my insurance policy. There was no

425
00:25:04.519 --> 00:25:06.759
I could not get covered without it. We're not a

426
00:25:06.799 --> 00:25:10.079
touch hunt. We don't have you know stairs, It's just

427
00:25:10.519 --> 00:25:12.720
there was a requirement of the new insurance. We never

428
00:25:12.720 --> 00:25:17.960
had a claim, just it came with the policy. So yes,

429
00:25:18.119 --> 00:25:21.000
everyone having their own policy, our own waiver was a

430
00:25:21.039 --> 00:25:21.839
requirement for us.

431
00:25:23.599 --> 00:25:34.759
Yes. The question is is how much did the addition

432
00:25:34.920 --> 00:25:38.079
of these in person waivers slow down your throughput?

433
00:25:38.400 --> 00:25:41.279
So the first weekend it was pretty rough. We tried

434
00:25:41.279 --> 00:25:43.440
to integrate it in our ticketing system in a way

435
00:25:43.480 --> 00:25:46.519
that it sent when the customer purchased a ticket, they

436
00:25:46.559 --> 00:25:48.799
had to put everyone's email that was coming with them

437
00:25:48.799 --> 00:25:53.039
in and that was very slow. People weren't checking out

438
00:25:53.079 --> 00:25:55.160
because it took too many steps. By the time they

439
00:25:55.200 --> 00:25:58.000
came back, the car was expired, et cetera. So we

440
00:25:58.039 --> 00:26:01.400
switched to the person gets the email it says, hey, exactly,

441
00:26:02.000 --> 00:26:03.599
this is what needs to happen. And then when they

442
00:26:03.599 --> 00:26:05.559
show up, we have signs every five feet in the

443
00:26:05.599 --> 00:26:07.480
queue line that say have you signed your waiver? Have

444
00:26:07.519 --> 00:26:09.279
you signed your waiver? And then when they come to

445
00:26:09.279 --> 00:26:11.839
the point of scanning, it verifies that at least the owner,

446
00:26:12.000 --> 00:26:14.319
the person who purchased the tickets, has signed that waiver,

447
00:26:14.640 --> 00:26:16.519
and then we can check other peoples on their phone.

448
00:26:16.759 --> 00:26:19.400
So it was it was we had to kind of

449
00:26:19.720 --> 00:26:23.039
implement it differently depending you know, as we figured it out,

450
00:26:23.039 --> 00:26:26.000
but it didn't slow us down once we were good

451
00:26:26.000 --> 00:26:28.119
to go. The trick is don't check your waiver right

452
00:26:28.160 --> 00:26:31.039
before they go in. Give yourself, you know, a buffer.

453
00:26:33.079 --> 00:26:35.319
Question in the ring exactly.

454
00:26:40.680 --> 00:26:43.279
It's it's hard to say because we didn't have a

455
00:26:43.400 --> 00:26:45.920
claim against it. I will say a lot of people

456
00:26:46.079 --> 00:26:49.319
and I think some people have. There is still a risk.

457
00:26:49.359 --> 00:26:51.119
The waiver doesn't just say like you can do whatever

458
00:26:51.119 --> 00:26:53.960
you want. You know, there's they can still crafty. I

459
00:26:53.960 --> 00:26:56.559
think it sets a tone with the customer of like, hey,

460
00:26:56.640 --> 00:26:59.039
you're you're taking this risk. You're now signing to agree

461
00:26:59.079 --> 00:27:01.359
to this risk. Put signs all you want, but now

462
00:27:01.359 --> 00:27:03.839
they're actually like having to go through, sign their name,

463
00:27:03.920 --> 00:27:08.079
press the button. The most hilarious part is people would

464
00:27:08.079 --> 00:27:09.200
come up to me while I was in the Q

465
00:27:09.319 --> 00:27:11.200
line era, what's happening in there that I need to

466
00:27:11.200 --> 00:27:13.079
sign a waiver, thinking we were going to like, I

467
00:27:13.079 --> 00:27:17.000
don't know, like water boredom or something. So it actually like, God,

468
00:27:17.000 --> 00:27:18.680
I'm really nervous going in. I was like, no, it's

469
00:27:18.720 --> 00:27:20.480
just a requirement of our of our insurance.

470
00:27:22.599 --> 00:27:27.000
In addition to that, we actually do have a subject

471
00:27:27.039 --> 00:27:30.480
matter expert in the room. So the question too, I'm

472
00:27:30.480 --> 00:27:34.039
going to point to Kim errors do waivers actually make

473
00:27:34.079 --> 00:27:38.279
a difference. The answer was absolutely, and that is from

474
00:27:38.279 --> 00:27:42.160
one of our industry insurance professionals. So that's right from

475
00:27:42.559 --> 00:27:54.079
right from the up. And we're gonna move over here now. Uh.

476
00:27:54.079 --> 00:27:57.920
The question was formatting waivers and do you have waivers

477
00:27:57.960 --> 00:28:03.119
for guardians to sign for you under eighteen? And anybody

478
00:28:03.119 --> 00:28:04.839
else wants to jump on it, but I mean that's

479
00:28:04.880 --> 00:28:06.799
a pretty easy one. Yes.

480
00:28:08.480 --> 00:28:12.200
So the insurance the underwriter I have actually has a

481
00:28:12.279 --> 00:28:15.480
deal with a waiver company that I get free waiver services,

482
00:28:15.480 --> 00:28:19.480
which is great, but there is a option to essentially

483
00:28:19.559 --> 00:28:21.799
say I am a parent and then they list their

484
00:28:22.039 --> 00:28:25.559
people under eighteen. The only tricky part is parents not there.

485
00:28:26.119 --> 00:28:29.160
Kids are there, so then they have to sign it

486
00:28:29.200 --> 00:28:31.720
and send it to the kid to then get the approval.

487
00:28:31.759 --> 00:28:37.200
But yeah, good, very good, and then I will take

488
00:28:37.200 --> 00:28:46.640
one more on the insurance up front. Here, Oh, I

489
00:28:46.680 --> 00:28:50.119
guarantee it. I guarantee that's an exclusion. I've seen that

490
00:28:50.160 --> 00:28:57.559
exclusion about about ADA violations. Yeah, so the question was,

491
00:28:57.680 --> 00:29:01.200
are there are they burying stuff in the inclusions and team,

492
00:29:01.279 --> 00:29:03.200
I'm here to tell you, if you're not reading your

493
00:29:03.240 --> 00:29:07.039
exclusion section, you might as well just not have insurance.

494
00:29:07.400 --> 00:29:10.400
It's they some of the things that they will exclude

495
00:29:10.480 --> 00:29:13.359
on that first run through in an effort to protect themselves,

496
00:29:13.759 --> 00:29:18.480
will destroy you. So read the exclusion section, understand them,

497
00:29:18.480 --> 00:29:21.960
look them up, ask your agents who explain them in detail,

498
00:29:22.000 --> 00:29:23.720
what exactly this means and what are the limits on

499
00:29:23.759 --> 00:29:25.880
that exclusion. I'll take one more and then we're gonna

500
00:29:25.920 --> 00:29:29.240
jump over comment turning I've done.

501
00:29:31.880 --> 00:29:36.160
It's best to do a waiver like walking into a side.

502
00:29:36.599 --> 00:29:45.480
It always makes a differences.

503
00:29:41.440 --> 00:29:46.200
Are brought, but their chances of recovering on that is

504
00:29:46.240 --> 00:29:46.880
a little less.

505
00:29:47.200 --> 00:29:51.200
The other thing it does is discourages people from bringing lawsuits.

506
00:29:51.480 --> 00:29:54.119
They realize that I have waves and they said, yeah,

507
00:29:54.119 --> 00:29:54.799
I know it's.

508
00:29:54.640 --> 00:30:00.759
Gonna something, So slows it down with that.

509
00:30:02.759 --> 00:30:05.559
Yeah, and a little bit helps everything else.

510
00:30:05.880 --> 00:30:07.799
Yeah, and that and that's the point that was made

511
00:30:07.839 --> 00:30:11.799
here that the waivers help. They are a layer. And

512
00:30:11.799 --> 00:30:14.519
and to truly build yourself into an attraction that is

513
00:30:14.559 --> 00:30:18.319
protected from litigation, you need layers. You need lots of layers,

514
00:30:18.480 --> 00:30:23.440
and layers like strong SOPs and documentation, having documented staff,

515
00:30:23.480 --> 00:30:26.000
training and certifying your own people that they are they're

516
00:30:26.079 --> 00:30:28.599
trained to do what they're supposed to be doing. Having

517
00:30:28.680 --> 00:30:32.079
an existing incident reporting system so when something happens, you

518
00:30:32.119 --> 00:30:34.799
have documentation, and that can get deep. That can get

519
00:30:34.839 --> 00:30:39.680
real deep. Having proactive risk management. I'm sure everybody does

520
00:30:39.720 --> 00:30:42.240
a safety check before you open your haunts. Do you

521
00:30:42.279 --> 00:30:45.079
do multiple by multiple people? Do you have safety checks

522
00:30:45.119 --> 00:30:47.799
happening mid show? How do you respond when there's a

523
00:30:47.880 --> 00:30:50.880
minor incident? Do you recheck everything or just recheck that area?

524
00:30:51.079 --> 00:30:54.880
All that needs to be defined. And then remember that

525
00:30:55.359 --> 00:30:58.680
we as an industry need to show that we are

526
00:30:58.720 --> 00:31:01.519
a professional industry to the carriers. We need to put

527
00:31:01.519 --> 00:31:05.039
our best foot forward, our best face forward, to prove

528
00:31:05.480 --> 00:31:08.880
that we are an industry that is worth their interaction with.

529
00:31:09.000 --> 00:31:11.880
That'll get more carriers into the space, and that'll have

530
00:31:11.960 --> 00:31:14.200
them more confident, which in the end, if we're having

531
00:31:14.279 --> 00:31:17.799
less claims overall, prices will eventually level out. I don't

532
00:31:17.799 --> 00:31:19.839
think prices will ever go down, that's not how it works,

533
00:31:20.039 --> 00:31:23.519
but they might level out, which is that's a win. Okay,

534
00:31:24.039 --> 00:31:26.119
all right, So we are going to move forward to

535
00:31:26.160 --> 00:31:30.799
our next topic, and that is yes, oh yes, Kim,

536
00:31:35.359 --> 00:31:39.720
I see yeah. And Kim's letting us know that yet

537
00:31:39.720 --> 00:31:43.160
another carrier is exiting the market, so be aware. You

538
00:31:43.200 --> 00:31:44.960
might want to call your agent and just say, hey,

539
00:31:45.440 --> 00:31:48.960
we good. Anything you want to tell me, Bud, I

540
00:31:48.960 --> 00:31:50.480
know I haven't talked to you in six months, but

541
00:31:50.559 --> 00:31:55.839
anything new? How are you doing? Thank you, Kim? All right,

542
00:31:55.880 --> 00:31:58.119
So our next topic, and this is once again industry

543
00:31:58.200 --> 00:32:01.880
level stuff, is AI in our industry. We have spoken

544
00:32:01.920 --> 00:32:06.799
in length about AI at previous industry events, and the

545
00:32:06.880 --> 00:32:09.559
truth is is that AI is becoming a much more

546
00:32:09.559 --> 00:32:14.480
heated topic. The reality of the situation is that AI exists.

547
00:32:14.559 --> 00:32:18.000
It's already here. It's out of the box and it's here.

548
00:32:18.039 --> 00:32:20.079
There's no putting it away. There's no saying, oh, we're

549
00:32:20.119 --> 00:32:21.920
just going to stop using it. That's not how this works,

550
00:32:21.960 --> 00:32:24.359
and we all know deep down that's not how this works.

551
00:32:25.160 --> 00:32:27.880
It's not going away. It has been too impactful and

552
00:32:27.920 --> 00:32:29.759
too many fields for it to just be packed up

553
00:32:29.759 --> 00:32:32.920
and put away. There are some pros to AI, and

554
00:32:33.640 --> 00:32:36.160
everybody has different views on it, but the truth is

555
00:32:36.160 --> 00:32:40.880
is in things like marketing, creation, cost reduction, idea generation,

556
00:32:41.079 --> 00:32:43.160
using it as a think tank to help bounce ideas

557
00:32:43.160 --> 00:32:47.200
off of these are uses where AI has shined. But

558
00:32:47.279 --> 00:32:50.559
the truth on the cons is it is a legitimate

559
00:32:50.640 --> 00:32:53.720
threat to artists. It is a legitimate threat to several

560
00:32:53.759 --> 00:32:58.960
fields of business. As we've seen it results the use

561
00:32:59.000 --> 00:33:01.279
of AI. Most people can spotted instantly because there's a

562
00:33:01.319 --> 00:33:04.960
loss of originality. You can spot that AI is generating something.

563
00:33:04.960 --> 00:33:07.079
It just has a feel and a look. And then

564
00:33:07.119 --> 00:33:10.160
of course there's ethical concerns to it. What happens when

565
00:33:10.200 --> 00:33:13.799
we remove creativity from the human responsibility and make it

566
00:33:13.799 --> 00:33:16.640
a machine's responsibility. There's there's an ethical dilemma with that.

567
00:33:18.039 --> 00:33:21.119
Humans have got to where we are by being kind

568
00:33:21.119 --> 00:33:22.880
of crazy. Haunters would not be where they are if

569
00:33:22.920 --> 00:33:24.799
they weren't as creative as they are. And now a

570
00:33:24.839 --> 00:33:27.880
lot of people are being like, hey, AI, should I

571
00:33:27.920 --> 00:33:30.599
do that? And then it's they're doing what it says

572
00:33:30.599 --> 00:33:32.759
and it's like, oh man, but your other idea was

573
00:33:32.759 --> 00:33:36.279
so much better. So one thing that we wanted to

574
00:33:36.359 --> 00:33:39.759
convey is a message to our artists out there are creatives.

575
00:33:40.839 --> 00:33:43.640
This is not the end of art or artists. AI

576
00:33:43.759 --> 00:33:46.079
is not going to end that. There will always be

577
00:33:46.119 --> 00:33:50.720
a place for artists and creatives. Truthfully, this is the

578
00:33:50.759 --> 00:33:56.079
moment artists become more valuable if they evolve. So how

579
00:33:56.160 --> 00:33:58.680
how does an artist? How does an artist evolve against

580
00:33:58.720 --> 00:34:02.559
AI taking their job, taking their photos, doing their work.

581
00:34:03.400 --> 00:34:06.079
Let's remember that as artists who are who are in

582
00:34:06.160 --> 00:34:11.760
the job of producing art, professionalism matters. Some people out

583
00:34:11.760 --> 00:34:13.800
there wouldn't want to work with AI if they had

584
00:34:13.800 --> 00:34:16.599
a really easy artist to work with, a really great

585
00:34:16.679 --> 00:34:20.960
producer to work with. Let's remember that only you are

586
00:34:21.119 --> 00:34:24.840
artists can produce unique style and voice. AI can only

587
00:34:24.880 --> 00:34:27.920
produce what it already knows. You, guys, are the ones

588
00:34:27.920 --> 00:34:32.679
who generate the truly unique and interesting things. Let's remember

589
00:34:32.760 --> 00:34:36.400
that AI can mess up constantly, but if you're professional

590
00:34:36.440 --> 00:34:41.239
and reliable, that puts you well ahead of a general

591
00:34:41.280 --> 00:34:45.320
prompt that makes you worth paying because you're giving exactly

592
00:34:45.360 --> 00:34:50.320
what they want. You're hearing and producing. Clients love relationships,

593
00:34:50.880 --> 00:34:54.079
Vendors love talking to people. That's a big part of

594
00:34:54.079 --> 00:34:58.519
our entire industry. We lose that, we lose an integral

595
00:34:58.599 --> 00:35:01.960
part of what makes our industry. You're so special. And

596
00:35:02.000 --> 00:35:06.000
then let's remember there's real world execution. It doesn't matter

597
00:35:06.000 --> 00:35:09.559
how good that AI can design a set, you still

598
00:35:09.599 --> 00:35:11.960
have to build it and you still have to make

599
00:35:12.000 --> 00:35:14.559
it great. So there is always going to be a

600
00:35:14.679 --> 00:35:19.800
role that the AI cannot fill. You know, that just can't.

601
00:35:19.800 --> 00:35:21.599
I mean, most of the robots have trouble even walking.

602
00:35:21.639 --> 00:35:25.039
Right now, we've got years, we're good. So let's remember

603
00:35:25.039 --> 00:35:29.159
that AI can generate content, but it cannot replace craftsmanship.

604
00:35:29.599 --> 00:35:40.400
It just can't. Opening up any thoughts or questions about AI. Wow,

605
00:35:40.480 --> 00:35:43.920
that went so good. I was like waiting for like

606
00:35:44.159 --> 00:35:49.360
AI is the devil, and I'm like, hey, I guess

607
00:35:49.400 --> 00:35:53.800
the big takeaway from this, guys, is if we're getting

608
00:35:53.920 --> 00:35:58.400
upset and angry in social media and everything else, about Oh,

609
00:35:58.440 --> 00:36:01.000
you're using AI, you're a terrible person. And think about

610
00:36:01.000 --> 00:36:03.519
what you just said. You just accused somebody of being

611
00:36:03.519 --> 00:36:07.320
a terrible person for using something that's just there. It's

612
00:36:07.320 --> 00:36:09.119
not I don't believe it's it's not good for us

613
00:36:09.159 --> 00:36:12.480
to be malicious to our to our industry peers for

614
00:36:12.559 --> 00:36:15.039
the use of stuff. I think it's within our abilities

615
00:36:15.079 --> 00:36:19.880
to educate and promote more creative venues. But let's also remember,

616
00:36:19.960 --> 00:36:22.039
if I need a logo, and I'm saying it as

617
00:36:22.079 --> 00:36:24.000
a I'm saying it as an operator who writes checks.

618
00:36:24.360 --> 00:36:26.400
If I need a logo and I go to ten

619
00:36:26.480 --> 00:36:29.840
different artists, and each artist is more money than the last,

620
00:36:29.960 --> 00:36:32.559
and I have a four dollars budget, I may have

621
00:36:32.639 --> 00:36:35.679
to involve AI. I just might because I have a

622
00:36:35.719 --> 00:36:38.559
small industry. I have a small little business. What am

623
00:36:38.559 --> 00:36:41.760
I gonna do? So sometimes it's by necessity, it's not

624
00:36:41.800 --> 00:36:43.880
just they're making a choice. Sometimes they have to use

625
00:36:43.920 --> 00:36:46.360
something like a I yes, I had a question. No,

626
00:36:46.519 --> 00:37:03.039
you raise your hand. It's time. There's a difference between AI.

627
00:37:03.599 --> 00:37:07.159
And get our to AI isto what everybody's getting upset about.

628
00:37:07.519 --> 00:37:10.480
I agree, then you you gut as will be saying, uh,

629
00:37:10.679 --> 00:37:13.000
you know, you know that I have a car.

630
00:37:13.159 --> 00:37:15.679
When you're talking about a specifically of a car, that's

631
00:37:16.000 --> 00:37:19.480
any different things. And we do say either greatest gifts

632
00:37:19.599 --> 00:37:23.559
set to help you dreamline our executives the functions. So

633
00:37:23.800 --> 00:37:27.519
there's there's there's AI now that can help just do

634
00:37:27.599 --> 00:37:31.199
all the normal busy numbers tasks for you on your computer,

635
00:37:31.320 --> 00:37:33.239
your emails, all your figures, nothing to do.

636
00:37:33.159 --> 00:37:35.679
With the greater process. But now our artists have the

637
00:37:35.760 --> 00:37:38.199
time to do the art part.

638
00:37:38.480 --> 00:37:41.559
Yeah, So if we use AI rights, if we support

639
00:37:41.960 --> 00:37:45.239
the right parts of AI, they can free.

640
00:37:45.119 --> 00:37:47.559
Up the artists to be more artists today.

641
00:37:47.760 --> 00:37:50.960
And that's an amazing point. It's more about it's.

642
00:37:50.880 --> 00:37:55.119
More about helping first of the industry to regulate the

643
00:37:55.239 --> 00:37:56.760
part where AI screams.

644
00:37:56.800 --> 00:37:59.079
The coper are basically stuff.

645
00:37:59.320 --> 00:38:10.920
That's the part to be support the AI industry and

646
00:38:11.280 --> 00:38:15.719
government they may set.

647
00:38:17.239 --> 00:38:17.440
On.

648
00:38:17.800 --> 00:38:26.199
And then maybe the me it's it's the execution of it.

649
00:38:26.199 --> 00:38:28.000
It's it's how they're using it when they're using it,

650
00:38:28.000 --> 00:38:29.880
and that's and that's a great point. And once again

651
00:38:29.920 --> 00:38:34.039
that's the conversation that we should be having instead of

652
00:38:34.079 --> 00:38:38.079
when I see people just getting slammed r like very

653
00:38:38.239 --> 00:38:40.679
vicious comments that I I believe our industry is better

654
00:38:40.679 --> 00:38:44.719
than that. I believe education. I believe com communication, cause

655
00:38:44.800 --> 00:38:47.679
it could be they don't know, they don't know, you

656
00:38:47.719 --> 00:38:49.800
don't know what you don't know. So that's an education thing.

657
00:38:50.039 --> 00:38:52.280
That's something that we can work on together, you know.

658
00:38:52.880 --> 00:38:56.000
So alright, any other questions on AI, yes, sir.

659
00:38:58.679 --> 00:39:05.920
As, so like for us to be helped perpons, black ads.

660
00:39:05.639 --> 00:39:07.000
And more ais.

661
00:39:07.760 --> 00:39:11.599
Right, speed things up and we see a going or

662
00:39:12.360 --> 00:39:13.559
even agenic.

663
00:39:13.280 --> 00:39:16.320
Buying where in the future or you know the on

664
00:39:16.519 --> 00:39:17.440
chat the tea.

665
00:39:17.480 --> 00:39:20.599
And you wanna they wanna go find you in the

666
00:39:20.639 --> 00:39:22.800
fall and eventually they.

667
00:39:22.679 --> 00:39:25.760
Can buy a gain right through the AI.

668
00:39:25.840 --> 00:39:26.079
See.

669
00:39:26.760 --> 00:39:30.840
I think that finding the right to that nerves all

670
00:39:30.960 --> 00:39:33.960
you was answer, can you send me something to shrive you?

671
00:39:34.199 --> 00:39:34.880
But I that.

672
00:39:35.000 --> 00:39:36.039
Was her.

673
00:39:38.559 --> 00:39:41.679
Good? Excellent, it's a very good point. Do you haven't

674
00:39:41.760 --> 00:39:43.440
I would just start to talk about that things that

675
00:39:43.519 --> 00:39:45.880
we started. You haven't started using it more? Could we've

676
00:39:45.920 --> 00:39:47.920
been using it for a while? Use a question?

677
00:39:49.639 --> 00:39:52.239
Business players like that, they don't you free up time?

678
00:39:52.599 --> 00:39:53.559
Kind of like push back?

679
00:39:53.599 --> 00:39:54.639
They ever given us more time to.

680
00:39:54.679 --> 00:39:56.199
Work on a hole creative?

681
00:39:57.159 --> 00:39:58.880
Uh would have been starting to get a little bit

682
00:39:59.480 --> 00:40:07.239
more with that we're in the middle of creating AI.

683
00:40:08.719 --> 00:40:12.800
For make we're not going to use it for, so

684
00:40:12.840 --> 00:40:15.159
that we could so that we can be very specific

685
00:40:15.400 --> 00:40:17.880
and if we start getting questions as far as you know,

686
00:40:18.000 --> 00:40:19.760
well you guys are using A well this is what

687
00:40:19.760 --> 00:40:21.440
we're using it for, and this is what we're not

688
00:40:21.519 --> 00:40:23.480
going to do with it. And and it's I think

689
00:40:23.480 --> 00:40:25.480
it's going to help kind of guide us forward with

690
00:40:25.639 --> 00:40:28.599
even working with our crew, because some of our actors are.

691
00:40:28.519 --> 00:40:29.840
Like, oh my god, you're using AI.

692
00:40:30.000 --> 00:40:33.039
You suck, You're horrible, Like wait a minute, let's let's

693
00:40:33.280 --> 00:40:36.159
look at this. So having an AI policy, I think

694
00:40:36.239 --> 00:40:38.639
is going to be really helpful to us, uh, to

695
00:40:38.679 --> 00:40:41.320
dealing with that and to keeping us on the right track.

696
00:40:41.800 --> 00:40:44.719
And and that is a very progressive move that you've made.

697
00:40:44.760 --> 00:40:46.760
And that's something that everyone in this move in this

698
00:40:46.840 --> 00:40:49.599
room could adopt themselves, is building their own AI use

699
00:40:49.639 --> 00:40:51.639
policy and saying this is how we are going to

700
00:40:51.719 --> 00:40:53.800
use this resource, this is how we're not going to

701
00:40:53.880 --> 00:40:56.639
use this resource. And that way, if you're ever questioned

702
00:40:57.119 --> 00:40:59.519
or you ever get backlash, you could be like no, no, no, no,

703
00:41:00.280 --> 00:41:02.840
I understand your concerns, but this is how we're using this,

704
00:41:03.639 --> 00:41:08.280
So let's have a conversation instead of an argument. Okay,

705
00:41:09.000 --> 00:41:10.199
see we got a question over here.

706
00:41:10.400 --> 00:41:15.440
Okay, So looking forward with the strategic plan, what are

707
00:41:15.480 --> 00:41:18.880
some things that excite the board members about AI currently

708
00:41:19.599 --> 00:41:20.840
or in the next year or two.

709
00:41:22.480 --> 00:41:26.400
So, one great use of AI is is data evaluation.

710
00:41:27.199 --> 00:41:29.840
The ability to punch numbers in, to punch facts and

711
00:41:29.840 --> 00:41:33.159
figures in and have it correlate and figure out percentages

712
00:41:33.360 --> 00:41:36.840
and you know, emerging things like this, this is trending.

713
00:41:38.400 --> 00:41:40.440
You'd used to need people who were very adept with

714
00:41:40.519 --> 00:41:44.519
numbers and with strategic type of thinking, like an accountant,

715
00:41:44.519 --> 00:41:46.840
And now I can plug that in and it'll tell me, no,

716
00:41:46.880 --> 00:41:50.360
here's the percentage, here's the upswing, here's the downtick, here's

717
00:41:50.400 --> 00:41:52.800
the percentage of response. And I think that's going to

718
00:41:52.840 --> 00:41:55.159
help us with our strategic plan very much so because

719
00:41:55.159 --> 00:41:57.840
it's going to allow us to shorten the amount of

720
00:41:57.840 --> 00:42:02.159
time it takes to evaluate so that we're more efficient

721
00:42:02.199 --> 00:42:04.639
moving forward on all our different objectives. So that's what

722
00:42:04.719 --> 00:42:09.440
I would say. Any board members have anything else, go ahead, Mike.

723
00:42:12.679 --> 00:42:12.880
Yeah.

724
00:42:12.960 --> 00:42:17.079
Related to that is how it's starting to affect search advertising,

725
00:42:17.119 --> 00:42:21.000
which has historically been a big part of our advertising

726
00:42:21.119 --> 00:42:23.800
is people searching hunted house near me you can buy

727
00:42:23.920 --> 00:42:27.920
Google ad, Chat, GPT and others have taken a huge

728
00:42:28.000 --> 00:42:30.920
chunk of that last year and it's only going to continue.

729
00:42:31.679 --> 00:42:35.480
And also Google having their own AI response for instead

730
00:42:35.480 --> 00:42:39.559
of getting Google responses, they're looking for AI is looking

731
00:42:39.559 --> 00:42:43.159
for the one best answer to your question, whether it's Chat,

732
00:42:43.199 --> 00:42:47.800
GPT or Google's or the other ones. So that's going

733
00:42:47.880 --> 00:42:50.800
to be very interesting to keep an eye on and

734
00:42:50.840 --> 00:42:54.000
how that's going to affect our advertising because it's a

735
00:42:54.039 --> 00:42:56.519
billion dollar industry for Google and they're not going to

736
00:42:56.639 --> 00:43:01.079
let that lose that ad revenue. So imagine they're going

737
00:43:01.119 --> 00:43:05.119
to update and find additional ways where you can get

738
00:43:05.159 --> 00:43:08.039
yourself up there. But right now we're kind of in

739
00:43:07.639 --> 00:43:10.000
that learning zone of what that's going to look like.

740
00:43:10.480 --> 00:43:13.360
Thanks, all right, I am going to move forward to

741
00:43:13.360 --> 00:43:16.519
our next topic. We can revisit an AI question during

742
00:43:16.519 --> 00:43:19.559
the open questioning in a few moments. So the next

743
00:43:20.000 --> 00:43:22.840
board topic that we're bringing to you guys is the

744
00:43:22.920 --> 00:43:28.760
idea of collaboration over competition. This past year, we get

745
00:43:28.920 --> 00:43:32.440
information and we get requests for help and advice year round,

746
00:43:32.960 --> 00:43:36.039
and this past year we had a major influx of

747
00:43:36.519 --> 00:43:39.320
people coming to us. What do I do about the

748
00:43:40.199 --> 00:43:43.039
XYZ Haunt down the street leaving bad reviews? What do

749
00:43:43.119 --> 00:43:47.880
I do about the staff of xyz Haunt leaving bad

750
00:43:47.920 --> 00:43:51.000
reviews or saying bad things about our haunt? And this

751
00:43:51.079 --> 00:43:57.079
almost weaponization of reviews, weaponization of word of mouth between

752
00:43:57.639 --> 00:44:01.280
competing haunts. And it happened to enough that I realized

753
00:44:01.320 --> 00:44:05.199
that it's really something that the association needs to number

754
00:44:05.199 --> 00:44:08.800
one address but also support the positive outcome from this.

755
00:44:09.039 --> 00:44:14.239
And that's truly that collaboration over competition. You know, our

756
00:44:14.360 --> 00:44:19.920
industry always has a choice. We can choose to focus

757
00:44:20.000 --> 00:44:24.559
on our little slice of heaven exclusively and to hell

758
00:44:24.599 --> 00:44:29.000
with everybody else. And you may or may not have

759
00:44:29.039 --> 00:44:33.000
good results with that, But what you won't have is

760
00:44:33.480 --> 00:44:36.719
a community to support you. What you won't have is

761
00:44:37.440 --> 00:44:40.320
friends in the area. What you won't have is the

762
00:44:40.440 --> 00:44:44.400
chance to allow collaboration and unified support to raise you

763
00:44:44.559 --> 00:44:49.039
without effort. And that's the great thing about collaboration. We

764
00:44:49.119 --> 00:44:52.800
can fight each other, we can or we can choose

765
00:44:52.840 --> 00:44:54.639
to grow together. And it doesn't have to be this

766
00:44:54.800 --> 00:44:57.159
active rah rah, I love you, you love me thing.

767
00:44:57.719 --> 00:44:59.719
It just has to be a mutual respect for the

768
00:44:59.760 --> 00:45:05.039
great industry. Let's remember that all reviews are public. And

769
00:45:05.119 --> 00:45:08.639
if customer A goes online and searches haunted houses near

770
00:45:08.719 --> 00:45:12.159
me and they see your amazing haunt and the review

771
00:45:12.239 --> 00:45:14.800
is a trash review from a neighboring haunt, They're gonna

772
00:45:14.800 --> 00:45:17.320
be like, oh, that sucks. Well, let's look for another haunt.

773
00:45:17.320 --> 00:45:19.320
So they go to the next haunt, who also has

774
00:45:19.400 --> 00:45:22.599
trash reviews from other haunts. And now they're discovering that

775
00:45:22.639 --> 00:45:25.000
all the haunts in their area who chose not to

776
00:45:25.320 --> 00:45:28.679
just be professional and get along in their opinion, these

777
00:45:28.719 --> 00:45:32.079
all suck. I'm just gonna go to six Flags, you know,

778
00:45:32.239 --> 00:45:34.199
and we lose their business. We lose the customer before

779
00:45:34.239 --> 00:45:36.679
they even become a customer. Because our customers are discerning.

780
00:45:36.760 --> 00:45:39.480
They do read the reviews. They do pay attention to things.

781
00:45:39.800 --> 00:45:41.760
I've had customers call us out on stuff that was

782
00:45:41.760 --> 00:45:44.039
in reviews from four years before they didn't even exist,

783
00:45:44.280 --> 00:45:46.039
and they're like, where's this. I'm like, we tore that

784
00:45:46.079 --> 00:45:49.360
down three years ago. Well I read it in the reviews,

785
00:45:49.599 --> 00:45:54.599
and I'm like, from twenty seventeen. So we want to

786
00:45:54.639 --> 00:45:57.599
make sure that we're collaboration to raise all haunts. It

787
00:45:58.199 --> 00:46:02.639
takes effort, It takes honest to god effort to trash

788
00:46:03.039 --> 00:46:07.599
your competition. You're putting forth effort to do that. We're

789
00:46:07.639 --> 00:46:11.480
asking as an association. Stop, at the very minimum. Stop.

790
00:46:11.880 --> 00:46:14.039
We don't need to be like that to our neighbors.

791
00:46:14.039 --> 00:46:16.639
We don't need to be like that. Always take the

792
00:46:16.760 --> 00:46:21.159
high road. Let's remember that if I'm reviewed well and

793
00:46:21.199 --> 00:46:23.480
someone comes to my show and has the best night

794
00:46:23.519 --> 00:46:25.440
of their life, they may not come back and do

795
00:46:25.480 --> 00:46:27.599
it again at my show that year, but they are

796
00:46:27.719 --> 00:46:32.679
infinitely more likely to go to another show. My success

797
00:46:32.719 --> 00:46:36.119
can be your success. Your success can lead to my success.

798
00:46:36.239 --> 00:46:39.599
It's a shared market. These are movie fans. They don't

799
00:46:39.599 --> 00:46:41.360
go to one movie a year. They go to the

800
00:46:41.400 --> 00:46:45.119
movies every weekend. There is a shared market. We can

801
00:46:45.199 --> 00:46:49.119
never lose sight of that. Let's remember that things like

802
00:46:49.199 --> 00:46:54.159
regional corporation regional cooperation can strengthen an entire market. It

803
00:46:54.199 --> 00:46:57.960
can raise up an entire market. Being strategic with the

804
00:46:58.039 --> 00:47:03.239
haunts around you can help you. Shared ticketing, shared shared discounts,

805
00:47:03.280 --> 00:47:06.440
shared shared incentives. Come to all three haunts and you

806
00:47:06.519 --> 00:47:10.320
get this free shirt. Like there's all this opportunity laid

807
00:47:10.320 --> 00:47:15.159
in front of us to be collaborative and grow. We

808
00:47:15.199 --> 00:47:18.320
need to take that bull by the horns. Let's remember

809
00:47:18.360 --> 00:47:22.480
that when we're weaponizing reviews or review bombing, just trying

810
00:47:22.480 --> 00:47:24.840
to tear down any haunt, you're holding up a mirror

811
00:47:24.840 --> 00:47:30.440
to your own haunt. Remember that. You know, if it's

812
00:47:30.480 --> 00:47:34.559
not just unprofessional, it damages our entire industry. It's a

813
00:47:34.599 --> 00:47:39.079
bad look. So if we want to be seriously taken

814
00:47:39.119 --> 00:47:42.280
seriously as an industry, if that's our goal, we want

815
00:47:42.280 --> 00:47:45.920
to be a serious industry that people respect, then we

816
00:47:45.960 --> 00:47:48.840
need to act like one. And that means we're not

817
00:47:49.239 --> 00:47:51.960
allowing our staff to just walk through some other haunt

818
00:47:52.000 --> 00:47:55.840
and trash them for the twenty minute walkthrough. That's unprofessional.

819
00:47:56.079 --> 00:47:58.039
How many people have as a standard in their handbook

820
00:47:58.440 --> 00:48:03.519
addressing their actors performance at other haunts. What a great

821
00:48:03.519 --> 00:48:07.119
thing to add to protect your own reputation when your

822
00:48:07.119 --> 00:48:10.360
people go and are respectful and support it, that's an

823
00:48:10.440 --> 00:48:13.119
easy step that you don't need cooperation of that other

824
00:48:13.199 --> 00:48:16.559
haunt to start. Most of these things, you'd think like, well,

825
00:48:16.559 --> 00:48:19.239
I just don't get along with them. Not getting along

826
00:48:19.239 --> 00:48:22.159
with somebody isn't an excuse to not be professional to them.

827
00:48:22.440 --> 00:48:24.559
You don't have to work with them, but when you're

828
00:48:24.599 --> 00:48:27.280
working around them, you could just be professional. So we're

829
00:48:27.280 --> 00:48:29.920
gonna open up for a few questions here on this topic,

830
00:48:29.960 --> 00:48:31.960
and then we're gonna roll right into our Q and A.

831
00:48:32.320 --> 00:48:45.079
Jim, I got one back here, great, great, great.

832
00:48:41.239 --> 00:48:43.159
Good morning morning.

833
00:48:43.800 --> 00:48:46.440
What would you say is the first step into extending

834
00:48:46.440 --> 00:48:49.639
that olive branch? If we are going through review bombing

835
00:48:49.880 --> 00:48:53.639
with each other between separate haunts, what is the first

836
00:48:53.639 --> 00:48:55.880
step to resolving.

837
00:48:57.480 --> 00:49:05.840
Anybody? Anybody one jump in? I offered, so, oh good,

838
00:49:05.840 --> 00:49:07.639
Please give me an answer. I'd love an answer from

839
00:49:07.639 --> 00:49:12.519
the crowd. Hold on, let me get you a mic,

840
00:49:12.599 --> 00:49:16.679
because otherwise you got to start screaming. Everybody's gonna wonder.

841
00:49:16.719 --> 00:49:17.039
Thank you.

842
00:49:20.039 --> 00:49:20.360
There we go.

843
00:49:20.639 --> 00:49:24.400
We've had haunts close to us that have had bad reviews,

844
00:49:24.480 --> 00:49:29.880
and they've accused the surrounding haunts of of doing those reviews.

845
00:49:29.920 --> 00:49:33.280
There are either our actors or management or whoever. So

846
00:49:33.400 --> 00:49:36.880
immediately when we saw that, we approached them and extended

847
00:49:36.880 --> 00:49:39.480
that olive branch and said, you know, we want you

848
00:49:39.559 --> 00:49:41.280
to know this was not us. We talked to our

849
00:49:41.320 --> 00:49:44.159
actors thoroughly, make sure they never give you bad reviews.

850
00:49:44.159 --> 00:49:46.920
That's not who we are and so it was a

851
00:49:46.960 --> 00:49:49.679
long and depth conversation, but just being transparent and open

852
00:49:49.719 --> 00:49:52.679
with each other and making sure that we understand that

853
00:49:52.679 --> 00:49:53.920
that's not who we are and we're not going to

854
00:49:54.000 --> 00:49:54.239
do that.

855
00:49:54.320 --> 00:50:00.960
So excellent. Got a little something back there, something to add, Kevin, Kevin.

856
00:50:00.880 --> 00:50:07.840
Oh, for God's sakes, for us, I think holding other

857
00:50:07.960 --> 00:50:10.519
owners accountable when we've run into it. We've talked to

858
00:50:10.559 --> 00:50:13.079
the other haunt companies and said, hey, guys, you know

859
00:50:13.639 --> 00:50:16.480
that's maybe that's not professional. We've even stepped in with

860
00:50:16.519 --> 00:50:18.639
other haunts that like want to partner with us, and

861
00:50:18.639 --> 00:50:20.960
we're like, hey, but you're slandering this other haunt publicly

862
00:50:21.000 --> 00:50:23.119
on your public page. It's not the look we want

863
00:50:23.119 --> 00:50:25.480
to do. But in our industry, in our market, we

864
00:50:25.519 --> 00:50:28.559
actually had something called the Passport of Terror that ten

865
00:50:28.639 --> 00:50:31.199
of us in the area did and if you hit

866
00:50:31.199 --> 00:50:34.480
all ten haunts, then you got this after party in

867
00:50:34.519 --> 00:50:36.440
the sweatshirt And it was a really cool thing because

868
00:50:36.440 --> 00:50:39.000
then all the owners were interacting with each other, all

869
00:50:39.039 --> 00:50:41.199
the haunters in the areas kind of got together and

870
00:50:41.239 --> 00:50:43.400
we were all this one big team on this Passport

871
00:50:43.480 --> 00:50:45.599
of Terror. That really took off, and I think just

872
00:50:45.679 --> 00:50:49.159
starting those initiatives in your area and holding other owners

873
00:50:49.159 --> 00:50:51.760
accountable or letting them know what's going on, because chances

874
00:50:51.800 --> 00:50:55.199
are those owners very busy and don't see these things.

875
00:50:55.320 --> 00:50:57.679
But if you hold each other accountable, then the industry

876
00:50:57.719 --> 00:50:59.360
just grows excellent.

877
00:50:59.719 --> 00:51:02.440
And the cornerstone of all of this feedback for this

878
00:51:02.559 --> 00:51:05.719
is communication. You have to open communication. We're gonna take

879
00:51:05.719 --> 00:51:08.559
one more down there, Kevin. You have to open communication.

880
00:51:08.639 --> 00:51:11.960
And sometimes communication is one way. It's you talking, you speaking,

881
00:51:12.000 --> 00:51:15.639
you sending emails and getting nothing back. But you control

882
00:51:15.679 --> 00:51:18.000
what you're doing, and that's the most important thing.

883
00:51:18.960 --> 00:51:22.639
I do think owner to owner communication is hugely important

884
00:51:23.360 --> 00:51:26.519
because and a lot of these are our younger actors

885
00:51:26.559 --> 00:51:30.840
that would be on either side would be doing this.

886
00:51:31.719 --> 00:51:35.000
The biggest caution that we found out is we need

887
00:51:35.000 --> 00:51:38.679
to watch our own war stories. When we're sitting around

888
00:51:38.679 --> 00:51:40.199
at the end of the night, we start talking about

889
00:51:40.280 --> 00:51:43.239
things that happened ten fifteen years ago and stuff when

890
00:51:43.280 --> 00:51:45.440
we went to another haunt or in between another haunt

891
00:51:45.440 --> 00:51:47.880
and us. We need to make sure that we communicate

892
00:51:47.920 --> 00:51:51.519
to our younger actors and our younger crew that this

893
00:51:51.599 --> 00:51:54.800
is something that we don't do. Because we have had

894
00:51:54.840 --> 00:51:59.480
people act on those war stories on both sides. Again,

895
00:52:00.119 --> 00:52:03.079
not just the other people, it's us. So we need

896
00:52:03.119 --> 00:52:05.079
to be very careful the things that we are saying

897
00:52:05.079 --> 00:52:08.400
and doing around our younger actors and to let them

898
00:52:08.440 --> 00:52:11.559
know that we are a community, that we are supporting each.

899
00:52:11.360 --> 00:52:14.679
Other absolutely, and that's where having a standard in place

900
00:52:15.039 --> 00:52:16.280
can pay dividends to you.

901
00:52:16.719 --> 00:52:19.519
Does everybody have so sorry, does everybody have social media?

902
00:52:19.599 --> 00:52:20.960
Does everyone have a Facebook page?

903
00:52:21.440 --> 00:52:22.639
How about giving a shout.

904
00:52:22.480 --> 00:52:23.880
Out to that local haunt in your area.

905
00:52:24.400 --> 00:52:28.159
Oh no, they're gonna get more likes right, No, if

906
00:52:28.199 --> 00:52:30.280
you want to extend that handout to them right away

907
00:52:30.599 --> 00:52:32.480
to a Facebook post, Hey go check out these guys.

908
00:52:32.519 --> 00:52:36.159
They're haunts. Awesome. Guess what, you just open up a bridge.

909
00:52:36.360 --> 00:52:37.719
Right, Okay?

910
00:52:37.760 --> 00:52:39.360
Cool? Yeah.

911
00:52:39.400 --> 00:52:41.119
So what we do with our haunt is in the

912
00:52:41.159 --> 00:52:43.920
past couple of years, what we do is we'll go

913
00:52:44.000 --> 00:52:46.480
on there every day, we pre record the videos, and

914
00:52:46.559 --> 00:52:49.480
we do for all the whole month of October thirty

915
00:52:49.480 --> 00:52:52.320
one haunts to visit through the entire season, So I mean,

916
00:52:52.559 --> 00:52:54.119
you know, even if they're in the next state over,

917
00:52:54.360 --> 00:52:57.440
because we're kind of centrally locized, localized in the North

918
00:52:57.480 --> 00:52:59.000
Carolina right in the middle. So we've got quite a

919
00:52:59.000 --> 00:53:01.280
few haunts around us, so we have enough haunts to

920
00:53:01.320 --> 00:53:03.360
where we can, you know, shout out to every haunt

921
00:53:03.400 --> 00:53:04.360
those thirty one days.

922
00:53:06.519 --> 00:53:08.760
He knew I was gonna hyd It was a good topic.

923
00:53:08.840 --> 00:53:12.719
It's a great topic. Something something that I found going

924
00:53:12.760 --> 00:53:15.119
into a hostile environment and opening a new haunt, it

925
00:53:15.159 --> 00:53:17.480
was it just collaboration wasn't a thing, and we had

926
00:53:17.519 --> 00:53:20.000
to open a haunt that environment. I just started giving

927
00:53:20.039 --> 00:53:22.840
with no expectation of receiving. I put out offers that

928
00:53:22.880 --> 00:53:24.239
if you give me a banner, I'll put it on

929
00:53:24.239 --> 00:53:26.519
my exit line so my customers see it as they're exiting,

930
00:53:26.519 --> 00:53:28.159
they'll know where you are and how far away you are.

931
00:53:28.519 --> 00:53:31.559
We would start shouting out, liking their comments and stuff online.

932
00:53:31.599 --> 00:53:34.280
I would just start giving, and I gave with no

933
00:53:34.360 --> 00:53:38.480
expectation back, and within a year we started getting reciprocation.

934
00:53:38.960 --> 00:53:41.559
And then within two years we actually started kind of

935
00:53:41.559 --> 00:53:44.760
collaborating a little bit, and they didn't they didn't have

936
00:53:44.840 --> 00:53:46.880
to extend the olive branch. It really is what you're

937
00:53:46.880 --> 00:53:49.280
willing to bring to the table. So three minutes I

938
00:53:49.360 --> 00:53:51.719
know we're going to go. So at this time, we're

939
00:53:51.760 --> 00:53:54.679
going to move into live QA and Alan raised his hands.

940
00:53:54.679 --> 00:54:07.039
So go see Allen. He's over there. Customers, I'm sorry

941
00:54:07.119 --> 00:54:21.960
you had a collaboration. This, This wasn't your flavor of

942
00:54:22.000 --> 00:54:24.920
ice cream. Go try them out. Yes, I get it,

943
00:54:25.000 --> 00:54:28.000
I get it all right. So at this time, Kevin's

944
00:54:28.000 --> 00:54:30.679
gonna look around. If anybody has a question a comment

945
00:54:30.719 --> 00:54:33.119
they'd like to address, the board is here to listen,

946
00:54:33.199 --> 00:54:34.960
and here we have a few minutes. We're in a

947
00:54:35.000 --> 00:54:37.320
little long but that happens every single year. But we'd

948
00:54:37.360 --> 00:54:39.400
love to hear from you. Please throw us some questions,

949
00:54:39.400 --> 00:54:42.320
some comments. Let's see where we are today.

950
00:54:42.599 --> 00:54:45.719
Well they look, I hear there's an auction later.

951
00:54:45.519 --> 00:54:48.119
To Oh I wasn't ready to start pitching our stuff.

952
00:54:48.360 --> 00:54:49.800
Well, but they're looking. We have time.

953
00:54:50.079 --> 00:54:53.159
The auction is tonight, show closes, and then as you're

954
00:54:53.199 --> 00:54:55.159
walking out, if you come back to this room, we

955
00:54:55.239 --> 00:54:57.599
have our incredible live auction tonight. We have a ton

956
00:54:57.639 --> 00:55:01.239
of amazing especially like one off item. You have a

957
00:55:01.440 --> 00:55:03.599
solid chance to get them for a real good deal,

958
00:55:04.199 --> 00:55:05.880
and it's a lot of fun. And maybe if you

959
00:55:05.960 --> 00:55:07.679
win one of those auction items, maybe you get a

960
00:55:07.679 --> 00:55:10.159
free drink. I don't know, you might, all right, So

961
00:55:10.400 --> 00:55:12.639
it's well worth coming up. I promise you that the

962
00:55:12.639 --> 00:55:16.559
bar at the auction is the closest bar the Marriotts

963
00:55:16.559 --> 00:55:20.119
at least seventy five feet further. So, if you're looking,

964
00:55:20.440 --> 00:55:22.840
this is where you go tonight at the show closed.

965
00:55:22.840 --> 00:55:25.039
Come right up the escalator and come see us. Hey, Jim,

966
00:55:25.119 --> 00:55:28.639
question over here, I have a god to the board.

967
00:55:28.679 --> 00:55:31.719
If we have candidates for the scholarship program that have

968
00:55:31.760 --> 00:55:34.639
already applied, with the changing of the program, the extension

969
00:55:34.639 --> 00:55:37.039
of the deadline, do they need to reapply if they're

970
00:55:37.039 --> 00:55:37.800
in for this year.

971
00:55:38.079 --> 00:55:41.639
No, No, is the answer to that. They're good. They

972
00:55:41.639 --> 00:55:43.679
are in the process. They will be evaluated at the

973
00:55:43.719 --> 00:55:49.280
close of the scholarship window. Right over here. And Jim, so.

974
00:55:50.719 --> 00:55:57.599
You guys have noticed where he's okay, He's all right, everybody,

975
00:55:57.599 --> 00:55:58.199
He's okay.

976
00:55:59.559 --> 00:56:00.960
Give Kevin all right?

977
00:56:01.639 --> 00:56:03.559
If any of the bigger haunts have noticed, you know,

978
00:56:03.599 --> 00:56:06.000
there's been a lot of reports out in the last

979
00:56:06.000 --> 00:56:09.760
few years about the steep decline in alcohol sales across

980
00:56:09.800 --> 00:56:13.840
that industry. I have friends who are bar operators losing

981
00:56:13.880 --> 00:56:17.440
their their business. And if you've noticed that, because we've

982
00:56:17.440 --> 00:56:18.880
we've had a big push to try to figure out

983
00:56:18.880 --> 00:56:20.480
how to get more poor cap numbers, and how can

984
00:56:20.519 --> 00:56:23.440
we we do more alcohol and selling more more alcohol,

985
00:56:23.480 --> 00:56:26.239
because in the past that's always uh a good way.

986
00:56:26.519 --> 00:56:28.440
I guess I had a little too much less monk stuff.

987
00:56:29.599 --> 00:56:31.519
It's always seemed like a real good way to get

988
00:56:31.519 --> 00:56:35.039
a high revenue number. But there is a lot of

989
00:56:35.039 --> 00:56:39.519
reports about declining alcohol sales all across the the the industry,

990
00:56:39.559 --> 00:56:41.599
and if anybody had any input on that.

991
00:56:41.719 --> 00:56:44.760
I'm sure other board members have input. But my my

992
00:56:45.159 --> 00:56:48.679
numbers of triple yeah, and my alcohol goes up every year,

993
00:56:49.079 --> 00:56:51.719
so we always every year, we're a marked increase every year.

994
00:56:51.719 --> 00:56:54.119
But you know we are one of we're a bigger haunt,

995
00:56:54.320 --> 00:56:55.920
so it could just be volume.

996
00:56:56.840 --> 00:56:59.920
Yeah, our alcohol numbers have tripled. We've been doing mixed

997
00:57:00.079 --> 00:57:03.880
drinks liquor or excuse me, beer wine for four years now.

998
00:57:04.559 --> 00:57:07.119
We are actually building three more bars in our midway

999
00:57:07.159 --> 00:57:09.400
this year because and so we should have a total

1000
00:57:09.559 --> 00:57:12.320
of I think six bars in our midway this year,

1001
00:57:12.599 --> 00:57:15.480
and each one of them are themed different and we

1002
00:57:15.559 --> 00:57:18.840
serve different things, and we have customized cups, like we

1003
00:57:18.920 --> 00:57:21.800
have a Pirate bar, we have a Cyclone bar, we

1004
00:57:21.840 --> 00:57:24.360
have what we call a Bobby Aga bar, we just

1005
00:57:24.400 --> 00:57:27.519
have all kinds of different things. It's just you can't

1006
00:57:27.559 --> 00:57:29.519
get the same thing. You can get the same drink.

1007
00:57:29.559 --> 00:57:31.280
It's just all in like different cups. It's just how

1008
00:57:31.280 --> 00:57:32.079
you advertise it.

1009
00:57:33.360 --> 00:57:35.840
We also did a non alcoholic version of a lot

1010
00:57:35.880 --> 00:57:38.039
of them, and people that don't drink, we're able to

1011
00:57:38.039 --> 00:57:40.800
do that. Children also enjoy that because they'd be like, oh,

1012
00:57:40.800 --> 00:57:41.760
I'm be having a drinking.

1013
00:57:42.239 --> 00:57:44.760
It's obviously alcohol mocktail with the worms.

1014
00:57:46.639 --> 00:57:50.119
A lot of those numbers that showed declining alcohol sales

1015
00:57:50.480 --> 00:57:53.679
are for the whole alcohol industry, as in liquor stores

1016
00:57:53.840 --> 00:57:59.960
package alcohol it and what that mostly shows is seventy

1017
00:58:00.119 --> 00:58:03.239
percent of the alcohol business is held up by alcoholics

1018
00:58:03.519 --> 00:58:09.800
who drink multiple times per day. So that's declining. I

1019
00:58:09.800 --> 00:58:13.440
think they just can't afford it anymore. So I think

1020
00:58:13.519 --> 00:58:17.440
that the destination go there, have a drink is still

1021
00:58:17.480 --> 00:58:21.320
a fine sector as far as sales. It's just the

1022
00:58:22.079 --> 00:58:25.800
go out to the bar every night is declining. That's

1023
00:58:25.840 --> 00:58:27.920
where the decline is. And they see that in college

1024
00:58:27.920 --> 00:58:31.119
towns where people go to the bar every night.

1025
00:58:33.440 --> 00:58:35.480
Do we have any other questions? I think we get

1026
00:58:35.519 --> 00:58:38.679
time for maybe one more. Oh wait, he is there here?

1027
00:58:40.679 --> 00:58:41.519
Kevin's my runner.

1028
00:58:41.840 --> 00:58:43.920
Yeah, some of that I've been paying attention to with

1029
00:58:44.360 --> 00:58:48.920
gen Z in general is drinking less than the millennials,

1030
00:58:49.079 --> 00:58:52.920
and so as gen Z gen Alpha get older, learning

1031
00:58:52.960 --> 00:58:55.159
how to market to them outside of alcohol would be

1032
00:58:55.199 --> 00:58:55.880
really important.

1033
00:58:56.000 --> 00:58:59.559
So an interesting thing about those youngers that they do

1034
00:58:59.639 --> 00:59:02.119
drink less, but they are way more likely to buy

1035
00:59:02.119 --> 00:59:04.199
a choch key. They're way more likely to buy the

1036
00:59:04.360 --> 00:59:07.559
unique cup and then unique drink experience because we use

1037
00:59:07.639 --> 00:59:09.639
like the roxy spice and we use some different like

1038
00:59:09.719 --> 00:59:13.440
volcano type drinks, and they sell to it. They definitively

1039
00:59:13.480 --> 00:59:15.400
sell to a younger crowd because they get the collectible

1040
00:59:15.440 --> 00:59:18.360
cup and it's the experience. And so you're right, it

1041
00:59:18.679 --> 00:59:21.440
really is. It's the experience that they're buying. They're not

1042
00:59:21.440 --> 00:59:24.079
buying the drink. They want the experience. So good thought.

1043
00:59:24.480 --> 00:59:25.559
And then one more in the back.

1044
00:59:26.639 --> 00:59:30.679
We have alcohol, but we also serve non alcoholic drinks

1045
00:59:30.719 --> 00:59:35.079
and these dirty sodas and things have become huge sellers

1046
00:59:35.159 --> 00:59:38.159
and a lot of the younger crowd like those. So

1047
00:59:38.960 --> 00:59:41.360
if you're not doing that, I would definitely encourage it.

1048
00:59:41.880 --> 00:59:46.840
Excellent. Yeah, diversity, Remember, guys, we're an industry build on variety.

1049
00:59:46.880 --> 00:59:49.239
And diversity. So the more you can offer, throw it

1050
00:59:49.280 --> 00:59:51.239
against the wall. You never know what's going to stick.

1051
00:59:51.239 --> 00:59:53.239
It's always the most unusual thing that makes you the

1052
00:59:53.239 --> 00:59:56.920
most money, like building a haunted house. It's kind of unusual,

1053
00:59:57.239 --> 00:59:59.960
so let's think about that. That's our stock and tree.

1054
01:00:01.559 --> 01:00:04.280
So we are being charged by the minute for the room,

1055
01:00:04.320 --> 01:00:09.679
so we're gonna please take reminder Stillpy's our sponsor for

1056
01:00:09.719 --> 01:00:14.800
today with the coffee, Thank you Alan, and please guys,

1057
01:00:14.800 --> 01:00:17.199
there are to go cups so you could actually take

1058
01:00:17.280 --> 01:00:19.960
coffee with you into the show floor. That's very exciting.

1059
01:00:20.960 --> 01:00:24.440
Remember we are always available at Booth twenty thirty one

1060
01:00:24.599 --> 01:00:27.280
auction tonight at five at the close of the show.

1061
01:00:28.119 --> 01:00:30.519
Thank you all so much for your attention, and have

1062
01:00:30.639 --> 01:00:34.039
a safe and productive trans world. Thank you good as.

1063
01:00:35.239 --> 01:00:38.800
Today's episode was edited by me Philipernandez, with post production

1064
01:00:38.880 --> 01:00:42.440
by David Swope and original music composed by Chris Thomas.

1065
01:00:42.880 --> 01:00:45.960
Support for today's episode comes from Gantum Lightning and Controls.

1066
01:00:46.079 --> 01:00:50.440
Gantum illuminates attractions worldwide with the world's smallest intelligent spotlights,

1067
01:00:50.880 --> 01:00:53.440
from Dark hourg to nether World, Super Mario Land to

1068
01:00:53.559 --> 01:00:57.599
Hagrid's Bike Gantum goes where other fixtures can't. See what

1069
01:00:57.639 --> 01:00:59.840
you're missing with a free demo. Sign up at gantum

1070
01:00:59.840 --> 01:01:03.519
dot com slash demo. That's scantum dot com slash demo.

1071
01:01:04.360 --> 01:01:08.360
The h A N Team includes Daryl Plunky, Emily Luis Rua,

1072
01:01:08.559 --> 01:01:15.280
Megan Spells, Gavin Burns and Omniadventures. Until next time, stay scary.

1073
01:01:16.000 --> 01:01:20.280
This is a Haunted Attraction Network production