Superfans: Friends or Foe?

This week’s big news is the unveiling of Disney Genie. The service puts Disney one large step closer to the ‘park sharing’ model of peak efficiency. While the service democratizes concierge planning for every ticketholder, the lightning lane marks another set of ‘velvet ropes’ to get more spend per guest. Disney’s walls climb ever higher by adding technology and cash to the chasm. Will the service discourage passholders? How will other attractions compete? Does this kill vacation spontaneity? There’s a lot to discuss.